Terms & Conditions

Last updated: 7 October 2026

About these terms

These terms apply to your use of this website and to any order you place through it. By placing an order you confirm that you accept them. Please read them, along with our Shipping Policy and Returns & Refunds policy, before ordering.

Orders

Your order is an offer to buy. It is accepted once your payment has been processed and you receive an order confirmation email. We may decline or cancel an order where the product is unavailable, where a price or description error is obvious, or where we suspect fraudulent activity — in which case any payment taken will be refunded.

Prices and payment

Prices are shown on this website and at checkout. The price you pay is the price displayed at the time your order is confirmed. Payment is taken at the time of ordering through our payment provider. Delivery charges, where they apply, are shown separately at checkout before you pay.

Product information

We aim to describe our products and show their appearance accurately. Product photography is illustrative. This is a cosmetic at-home whitening product. It is not a medical or dental treatment and is not intended to diagnose, treat, cure or prevent any condition. No specific whitening result is guaranteed, and individual results vary.

Always read and follow the manufacturer's instructions included in the box. If you have dental work, gum concerns, ongoing sensitivity, or you are unsure whether this product is suitable for you, consult your dentist before use.

Delivery, returns and refunds

Delivery is governed by our Shipping Policy, and returns and refunds by our Returns & Refunds policy, both of which form part of these terms.

Acceptable use

You agree not to misuse this website, interfere with its normal operation, or attempt to gain unauthorised access to it or to any data held by it.

Our liability

We are responsible for losses you suffer that are a foreseeable result of our breach of these terms, up to the amount you paid for the product in question. We are not responsible for losses that were not foreseeable, and nothing in these terms excludes liability that cannot lawfully be excluded — including for death or personal injury caused by our negligence, or for fraud.

Intellectual property

The content of this website, including its text, design and imagery, belongs to us or is used with permission, and may not be copied or reused without our consent.

Changes and governing law

We may update these terms from time to time; the version in force is the one published on this page when you place your order. These terms are governed by the laws of the jurisdiction in which we are established, and nothing here affects your rights under the consumer law that applies to you.

Contact

LUMINAE — contact us at zac.tigger2003@gmail.com, United Kingdom. The fastest way to reach us is the contact form, which reaches the same inbox.