Shipping Policy

Processing time

Orders are packed and dispatched from our fulfilment partner. Orders placed on a business day are typically processed within 1–3 business days. Orders placed on weekends or public holidays are processed on the next business day.

Where we deliver

We currently deliver to the United States, Canada, the United Kingdom, Australia, New Zealand and Ireland. Delivery addresses outside these countries cannot be accepted at checkout.

Delivery options

Delivery options and their prices are shown on the checkout page before you pay. The delivery charge is a flat amount per order and does not increase with the number of boxes, so buying a multi-box pack does not add extra delivery cost.

Delivery times

Delivery times vary by destination. Estimated delivery windows are shown at checkout. These estimates begin from dispatch, not from the moment you place your order, and they are estimates rather than guarantees — carrier delays, customs processing and public holidays can extend them.

Tracking your order

You will receive an order confirmation by email once your payment is complete. Where tracking is available for your destination, it will be provided to the email address you entered at checkout.

Address accuracy

Please check your delivery address carefully before completing your order. We are unable to change an address once an order has been dispatched. If you notice an error, contact us as soon as possible and we will help where we can.

Duties, taxes and customs

Orders shipped outside the United Kingdom may be subject to import duties, taxes or customs charges levied by the destination country. These charges are set by your local customs authority, are not included in the price you pay at checkout, and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount. Customs processing can also add to the delivery time.

Undelivered or lost orders

If your order has not arrived within the estimated window, please contact us. We will work with the carrier to locate it and, where an order is confirmed lost in transit, arrange a replacement or a refund in line with our Returns & Refunds policy.

Questions